CodeBase Coders builds custom AI chatbots for websites, apps, WhatsApp and internal tools. Our AI chatbot development services combine large language models with your own knowledge base and business systems, so your chatbot gives accurate answers, completes real tasks and hands over to your team when a person is needed.
Old rule-based chatbots frustrated customers because they only understood exact phrases. Modern AI chatbots understand natural language, remember context and answer from your real information. Our AI chatbot development services pair that intelligence with the integrations, guardrails and analytics a business chatbot needs.
From the first conversation design to ongoing tuning after launch, our chatbot development services cover the full lifecycle. Choose the pieces you need, or let one team handle it end to end.
Use-case and intent discovery
Channel and platform strategy
LLM and platform selection
KPIs and success metrics
We help you decide what your chatbot should do first, which channels matter, which questions and tasks it can handle well, and how success will be measured, so you build a bot customers actually use rather than one that just deflects them.
Bot persona and tone of voice
Conversation flow mapping
Fallback and escalation design
Accessible, inclusive UX
Great chatbots are designed, not just trained. Our conversation designers define the bot's personality and tone, map user journeys, write fallback and escalation flows, and plan how the bot asks clarifying questions instead of guessing.
Custom chatbot backend and UI
Branded web and in-app widgets
Admin panel for content and settings
Answer-quality testing
Our custom AI chatbot development builds a bot around your business rather than a template: your data, your workflows, your brand and your security rules. We develop the chat interface, backend, integrations and admin tools, with testing against real questions before launch.
RAG knowledge-base chatbots
Hallucination guardrails
Answers with source links
Prompt and model tuning
We build generative AI chatbots on models such as GPT, Claude, Gemini or open-weight LLMs, grounded in your content through RAG, so they answer in natural language with sources, stay on topic and say "I don't know" instead of inventing an answer.
WhatsApp Business API setup
Order and booking notifications
Approved template campaigns
Lead capture and qualification
Our WhatsApp chatbot development services use the official WhatsApp Business Platform to answer customers, share order updates, book appointments, send approved template messages and collect leads on the channel your customers already use every day.
AI phone and IVR assistants
Speech recognition and synthesis
Appointment booking by voice
Call transcripts and summaries
Voice bots and AI phone assistants that understand speech, answer common calls, look up information in your systems and route or transfer callers, with transcripts and summaries saved for your team.
CRM and helpdesk integration
eCommerce and order lookups
Payment and booking actions
Custom API connections
We connect your chatbot to the systems that let it act, such as Salesforce, HubSpot, Zoho, Zendesk, Freshdesk, Shopify, booking calendars, payment gateways and custom APIs, so it can check an order, create a ticket or update a record instead of only answering questions.
Rule-based to AI upgrade
Platform migration
Conversation log analysis
Content and intent reuse
Already have a rule-based or first-generation chatbot? We upgrade it to an LLM-powered assistant, migrate intents and content, keep the flows that work and add natural language understanding where users got stuck.
Performance monitoring
Knowledge base updates
LLM cost optimisation
Maintenance and support
After launch we monitor conversations, review failed or escalated chats, update the knowledge base, tune prompts and models, and track cost per conversation, so your chatbot improves every month instead of slowly going stale.
Share your website or a few sample documents and the questions customers ask most. We will show you how an AI chatbot would handle them.
Different jobs need different bots. These are the AI chatbots businesses ask us for most, and many projects combine two or more.
Answer FAQs, troubleshoot common issues, check order or ticket status and escalate to an agent with context when needed.
Engage website visitors, answer product questions, qualify leads with a few smart questions and book meetings straight into your sales calendar.
Complete tasks inside the chat, such as bookings, reservations, order changes, payments, returns and account updates, securely and with confirmations.
Search your documentation, policies and help articles and reply with a clear answer plus links to the source, instead of a list of search results.
Answer employee questions about leave, benefits, policies and IT issues inside Slack or Microsoft Teams, and raise tickets automatically.
Detect the user's language and reply fluently in it, serving customers in different countries from one knowledge base.
Handle phone calls and voice interfaces with natural speech, from answering questions to booking appointments.
Chatbots that act as AI agents, running multi-step workflows across several systems with permissions, approvals and audit logs for enterprise use.
The features that separate a helpful AI chatbot from a frustrating one, and that we design into every build as standard or as options.
Understands questions however users phrase them, including typos, slang and follow-ups.
Remembers what was said earlier in the conversation so users never have to repeat themselves.
Finds the right answer across your content and links to where it came from.
Notices frustration or urgency and adjusts tone or escalates to a person.
Uses customer data, when permitted, to tailor answers, offers and next steps.
Replies in the user's language from a single source of truth.
Transfers to your team with the full transcript and collected details.
Verifies identity with OTP or login before sharing account-specific information.
Optional speech input and output for voice-first channels and accessibility.
Track conversations, resolution, handoffs, popular topics and unanswered questions.
Encryption, PII masking, data retention controls and role-based admin access.
Business-specific actions and approval steps triggered directly from the chat.
A chatbot is often the first conversation a customer has with your brand. We treat it that way, combining conversation design, AI engineering and software integration in one team so your chatbot is accurate, on-brand and able to get things done.
Build once, meet customers everywhere. We deploy AI chatbots on the channels your customers and employees already use, all powered by the same knowledge and logic.
A fast, branded chat widget for your website or web app, with lead capture and live agent handoff.
In-app assistants for iOS and Android that use the user's account context securely.
Customer conversations, notifications and bookings through the official WhatsApp Business Platform.
Automated replies and lead capture on Facebook Messenger and Instagram Direct.
Internal HR, IT and knowledge assistants where your employees already work.
AI voice assistants for inbound calls, IVR replacement and appointment booking.
Bots inside Zendesk, Freshdesk, Intercom and similar tools, working alongside your agents.
Lightweight chat experiences for markets and audiences that prefer these channels.
We tailor chatbot knowledge, workflows and compliance to your sector, from patient intake in healthcare to order tracking in eCommerce. Explore the industries we build software for:
We combine leading language models with proven frameworks, vector databases and messaging platforms, choosing each component for accuracy, cost, latency and data-privacy needs.
OpenAI GPT models
Anthropic Claude
Google Gemini
Llama & Mistral
LangChain / LangGraph
Azure Bot Service
Amazon Lex & Bedrock
Pinecone / Qdrant / pgvector
WhatsApp Business Platform
Slack / Microsoft Teams
Twilio
Python / FastAPI
Node.js
Laravel
React / React Native
Redis
Docker / Kubernetes
AWS / Azure / GCP
We build chatbots in short, visible steps. You can talk to a working version early and shape it before launch.
We identify the top questions and tasks, target channels, integrations and the metrics that define success.
We design the persona, key journeys, fallback behaviour and handoff rules, and agree on the tone of voice.
We collect and clean your content, set up retrieval and connect the systems the bot needs to read or update.
We develop the chatbot, channels, admin tools and integrations, with security and privacy controls in place.
We test with real questions and edge cases, run a pilot with a user group, then launch on your chosen channels.
We review conversations and analytics, fill knowledge gaps and tune the bot on a regular schedule.
Tell us who the chatbot is for, what it should handle and where it should live. We will reply with a recommended approach and next steps.
Channels, top use cases, systems to integrate and any compliance needs.
Approach, features, timeline and cost estimate for your chatbot.
Go live with a pilot, then expand to more channels and tasks.
ConverseIQ is an all-in-one WhatsApp SaaS platform that helps businesses manage customer conversations, automate messaging, capture leads, and empower teams to engage with customers efficiently through WhatsApp.
AI chatbot development is the process of designing, building, integrating and maintaining a chatbot that uses artificial intelligence, usually natural language processing and large language models, to understand what people type or say and respond helpfully. Unlike rule-based bots, AI chatbots handle free-form questions, remember context and can answer from your own knowledge base.
The cost of AI chatbot development depends on what the bot must do. The main factors are: the number of use cases and conversation flows, the channels (web, app, WhatsApp, voice), integrations with CRMs, helpdesks or order systems, languages, security and compliance requirements, and ongoing usage costs such as LLM tokens and messaging fees. A focused FAQ or knowledge-base bot costs far less than a transactional, multi-channel assistant. We provide a written estimate after a short discovery call.
A knowledge-base chatbot on a single channel can often be launched in a few weeks. Chatbots with several integrations, transactional features, multiple languages or voice usually take a few months. Content readiness, integration access and approvals, such as WhatsApp template reviews, have the biggest effect on the timeline.
A rule-based chatbot follows fixed decision trees and keywords, so it breaks when users phrase things unexpectedly. An AI chatbot uses natural language understanding and LLMs to interpret intent, keep context and generate answers. Many of the best business chatbots combine both: AI for understanding and answering, and defined flows for sensitive steps like payments or identity checks.
Yes. Using retrieval-augmented generation (RAG), the chatbot searches your website, help centre, PDFs, policies or product data and answers from that content, with links to the source. When information changes, you update the content and the chatbot's answers follow, with no retraining needed.
We ground answers in approved content, restrict the bot to your topics, instruct it to say when it does not know, add validation for facts like prices or order details that come from live systems, and test against a set of real questions before launch. After launch we review conversations and fix gaps continuously.
Yes. Our WhatsApp chatbot development uses the official WhatsApp Business Platform (API) for customer support, order and booking updates, lead capture and approved marketing templates, integrated with your CRM or backend and with handoff to a live agent inside a shared inbox.
Yes. We integrate chatbots with platforms such as Salesforce, HubSpot, Zoho, Zendesk, Freshdesk, Shopify and WooCommerce, and with custom systems through APIs, so the bot can look up orders, create tickets, update records and book appointments. See also our AI integration services.
It can be, with the right design. We encrypt data, mask personal information in logs, set retention limits, verify users before sharing account details, restrict admin access and use LLM providers and settings that do not train on your data. These measures support your GDPR, HIPAA or PCI DSS obligations; your own compliance sign-off remains with your team.
CodeBase Coders offers end-to-end AI chatbot development services: strategy and conversation design, custom and generative AI chatbots, WhatsApp and voice bots, integrations, and support after launch. Not sure a chatbot is the right first step? Start with our AI consulting services, or explore our wider AI development services. Contact us to discuss your chatbot.
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